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Shipping & Delivery

At Zaply, we aim to ensure timely and reliable delivery of both our services and any associated products. This policy explains how shipping and delivery are managed.1. Service Delivery
  • Service Availability
  •  Zaply services are available in select cities and areas. Customers can check serviceability by entering their location before booking.
  • Appointment Scheduling
  •  Customers can select their preferred time slot during booking. Once confirmed, our assigned professional will arrive at the scheduled time.
  • Delays
  •  While we strive for punctuality, unforeseen circumstances (traffic, weather, emergencies) may cause delays. In such cases, we will notify you promptly and offer the option to reschedule at no extra cost.
  Product Shipping (If Applicable)
  • Delivery Areas
  •  Products purchased through the Zaply platform (e.g., cleaning supplies, spare parts, beauty products) are delivered to serviceable pin codes only.
  • Shipping Time
    • Standard delivery: 3–7 business days (depending on location).
    • Express delivery (if available): 1–2 business days.
  • Shipping Charges
    • Free shipping may be offered above a certain order value.
    • Standard delivery charges will be displayed at checkout.
 Order Tracking
  • Customers will receive real-time updates via the Zaply app, SMS, or email for both service professional assignment and product shipping status.
  Failed Delivery / Missed Appointment
  • For Services: If the customer is unavailable at the scheduled address and time, the booking may be marked as completed, and no refund will be issued (as per Cancellation Policy).
  • For Products: If delivery fails due to incorrect address or unavailability, our logistics partner will attempt redelivery. After two failed attempts, the order may be canceled and refunded (excluding shipping charges).
 Customer Support
For any shipping or delivery-related concerns, please contact Zaply Support through the app