Cancellation & Refund Policy
At Zaply, we are committed to providing a smooth and reliable service experience. We understand that plans may change, and this policy outlines how cancellations and refunds are managed.1. Cancellation by Customer
- Before Service is Assigned
- You may cancel a booking anytime before a professional has been assigned. In such cases, you will receive a full refund.
- After Service is Assigned but Before Arrival
- If you cancel after a professional has been assigned but before they begin traveling, a nominal cancellation fee may apply, and the balance will be refunded.
- After Professional is En Route or Arrived
- If cancellation occurs once the professional is already en route or has arrived at your location, visit charges or a minimum booking fee will be deducted, and the remaining amount (if any) will be refunded.
2. Cancellation by Zaply
In rare cases where Zaply cannot fulfill your booking due to unforeseen reasons (e.g., professional unavailability, emergencies), we will:
In rare cases where Zaply cannot fulfill your booking due to unforeseen reasons (e.g., professional unavailability, emergencies), we will:
- Offer to reschedule at your convenience, or
- Provide a 100% refund of any prepaid amount.
3. Rescheduling
- Bookings can be rescheduled up to [24 hours] before the scheduled service time free of charge.
- Rescheduling within [ 24 hours] of service time may attract a nominal fee.
4. Refunds
- All eligible refunds will be processed to the original payment method within 5–7 business days.
- Payments made via Zaply Wallet or credits will be refunded instantly back to your wallet.
5. No-Show Policy
If the customer is unavailable at the scheduled time and location, the booking will be marked as completed and no refund will be issued.6. Disputes
If you are dissatisfied with the service, please contact our support team within 24 hours of service completion. Refunds or partial adjustments will be reviewed on a case-by-case basis.
If the customer is unavailable at the scheduled time and location, the booking will be marked as completed and no refund will be issued.6. Disputes
If you are dissatisfied with the service, please contact our support team within 24 hours of service completion. Refunds or partial adjustments will be reviewed on a case-by-case basis.